1. Who we are
When we talk about “Back and Soul”, or “us” or “we” in this notice, we are talking about Lady Yoga Flow as a Business Name (Lady Nina as an independent business owner and yoga instructor)

2. How we collect information about you
We collect personal information from you, when you sign up to any of our yoga classes or buy anything from our shop.

3. How we keep your information safe
Your personal information is stored on bsport Online servers inside the EEA (European Economic Area). bsport has Privacy Shield certification which complies with GDPR regulations. Your name and email address are also stored by Mailchimp on their servers based in the EU if you opted into our newsletter list. If you opt into your creditcard details being stored through our booking system, these details are stored on a Stripe server outside the EEA. We do not keep paper records of the above. We keep our computers and files password protected and our buildings secure.

4. How long we keep your information
To meet our legal and regulatory obligations, we hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary.

5. Consent
Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, email, or through other digital media. You can decide how much direct marketing you want to accept when you open an account. If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt out. You can remove your consent at any time by contacting us.

6. How we use your information
We use information about you to provide our products and services under the terms and conditions we agree between us, we need to collect and use basic personal information about you. If you do not provide this personal information, we may not be able to provide you with our products and services.

7. Your information and third parties
We never share your information with third parties, except for our data processors: bsport solution for yoga bookings, Mailchimp for newsletters & Stripe for payment.

8. Your personal information rights
Updating and correcting your personal details. Removing consent: You can change your mind wherever you give us your consent.
Deleting your information (your right to be forgotten). You may ask us to delete your personal information. Moving your information (your right to Portability). Where possible we can share a digital copy of your information directly with you or another organisation. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.

9. Making a complaint
If you have a complaint about the use of your personal information, please email ladyjerez@gmail.com